Terms and Conditions
All animals are to be fully immunised, Cats F3/Dogs C5. No dog will be admitted into the kennel without proof of current C5 vaccination. Tri-annual vaccines for Distemper, Hepatitis and Parvo virus are acceptable. An annual vaccination for canine cough is required.
If vaccinations are being renewed they need to be done a minimum of 2 weeks prior to admission to ICPR.
All peak bookings made for a period of 3 days or more require a 30% non-refundable deposit.
The deposit must be paid within 2 business days of your booking being made in order for us to confirm your reservation.
Bookings are not confirmed until your deposit has been paid and you have received an email or text message from Ivory Creek Pet Retreat confirming this.
We ask for the balance of your animals stay in full at time of drop off or three days before drop off if using internet banking.
Temporary Covid-19 Cancellation Policy
- All cancellations as a result of a Covid-19 government enforced restriction will have their booking fee credited (less a $35 administration fee) for use on a future booking at ICPR. Our standard cancellation policy applies for any refunds requested.
- Cancelations made under the Temporary Covid-19 policy must show proof of booking destination and reasonable cause for cancelation such as a government restricted area enforcement or area lock down.
- Standard cancelation policy will apply for change of mind.