Terms and Conditions

All animals are to be fully immunised, Cats F3/Dogs C5. No dog will be admitted into the kennel without proof of current C5 vaccination. Tri-annual vaccines for Distemper, Hepatitis and Parvo virus are acceptable. An annual vaccination for canine cough is required. 

If vaccinations are being renewed they need to be done a minimum of 2 weeks prior to admission to ICPR.

Ivory Creek Pet Retreat reserve the right to refuse any animal without being required to give an explanation.

Animals from the same household can share the same kennel, of sufficient size, with the signed consent of the owner/s.

If, in the opinion of the Ivory Creek Pet Retreat operators that veterinary attention is required for a boarding animal, and the owner cannot be contacted, a recommendation will be sought from a vet. If the vet recommends treatment, the pet owner/s are liable for all expenses, and Ivory Creek Pet Retreat will transport the animal to veterinarian at the owner’s expense should the need arise. If, in the event of a life-threatening illness and the owner cannot be contacted the veterinary surgeons’ decision will be final.

Staff will administer medicines as prescribed by a veterinarian.

The Operators of Ivory Creek Pet Retreat will take every effort to contact the owner if a pet is not collected on the due date. However, animals not collected within 5 days of the nominated date will be disposed of at Ivory Creek Pet Retreat’s discretion. All monies owing, including fees and costs relating to disposal, shall be payable by the owner forthwith after receipt of Ivory Creek Pet Retreat’s advice as to the amount there of. If the costs are not paid as provided above, legal proceedings will be instituted without further notice.

Ivory Creek Pet Retreat or its employees or agents will not be held responsible for Paralysis Tick, Canine or Feline Influenza, injury, death, loss or damage of any kind whatsoever to any of the animals staying at their kennels.

Owners must disclose any peculiar traits or medical condition of the dog (eg. Agression, Timidness, Climbing, Epilepsy etc.).

The owner of the animal will be responsible for any damage caused by the animal due to its behaviour to any other animal or property & will be charged accordingly.

Ivory Creek Pet Retreat will take no responsibility for any bedding or toys left in its care.

IvoryCreek Pet Retreat, its employees and agents are not responsible for pets’ coat condition while at the retreat or at departure & thereafter. This includes matting, knotting, smell etc.  IvoryCreek Pet Retreat offers grooming options that are at “a fee for service” if you feel your pet requires it.

It must be clearly understood that the animals are not supervised continuously however are checked regularly.

All cats are to be desexed.

In Season female dogs will not be admitted to Ivory Creek Pet Retreat.

Boarding rates are charged on calendar day basis, not nightly.

All peak bookings made for a period of 3 days or more require a 30% non-refundable deposit. 

We ask for the balance of your animals stay in full at time of drop off or three days before drop off if using internet banking.

Temporary Covid-19 Cancellation Policy

  • All cancellations as a result of a Covid-19 government enforced restriction will have their booking fee credited (less a $35 administration fee) for use on a future booking at ICPR. Our standard cancellation policy applies for any refunds requested.
  • Cancelations made under the Temporary Covid-19 policy must show proof of booking destination and reasonable cause for cancelation such as a government restricted area enforcement or area lock down.
  • Standard cancelation policy will apply for change of mind.

Full payment is to be made before the time of pet drop-off.

Refunds for peak times are only available if notice of cancellation is given at least 4 weeks prior to the booked dates.

The fully booked period will be charged in the holiday period, even if the owners return early.

Easter/Christmas deposits are refundable only at the discretion of Ivory Creek Pet Retreat. An administration fee will be deducted if the deposit is returned.

All prices are subject to change without notice. Please note that the prices we provide are an estimate of your booking and that there may be a price rise before your booking comes around. Prices may increase each year to keep up with CPI, cost of living and our increasing costs.