PLEASE NOTE as of 1st April 2021
All peak boarding bookings made for a period of 3 days or more require a 30% non-refundable deposit.
The deposit must be paid within 2 business days of your booking being made in order for us to confirm your reservation.
Bookings are not confirmed until your deposit has been paid and you have received an email or text message from Ivory Creek Pet Retreat confirming this.
We ask for the balance of your animals stay in full at time of drop off or three days before drop off if using internet banking.
We recommend you make your bookings well in advance of your holiday to ensure availability, especially if you are going to take advantage of our pick up and drop off service. Full payment for the time your pet will be staying for is required when you drop your pet off.
An agreed drop off time/pick up time is to be made within our open hours and we appreciate it if you can stick as close as possible to the agreed time; however, if you need to change your arrangement please call at least an hour prior so we are aware of potential clashes.
Our drop off/pickup hours are -
Monday to Friday 8:00am to 10am OR 3:00pm to 5:00pm
Saturday 8:00am to 10am
Sunday 3:00pm to 5:00pm
PLEASE nominate an exact time on your booking form within these open hours. This is no different than if you are making an appointment with the GP, hairdresser, accountant etc. This allows us to have one customer arrive at a time so that we can provide your pet with the right amount of attention - especially if it is a first timer. If you are early there are a couple coffee shops and pubs in Toogoolawah, stop by one of these local shops, enjoy a coffee and friendly chat until your appointment time.
We take our guests on farm walks, and if we aren’t expecting anyone to arrive we may not be at the kennels and out and about on the farm walking dogs. I also may be in the middle of grooming - between customers I often slot in dog washes and/or grooming, & I wouldn't want to be half way though one when you arrive leaving a poor fur-baby stuck in the bath.
Making a drop off appointment time also allows us to schedule our day, ensuring everyone's pets are getting the right amount of attention, ensuring our general cleaning duties are up to date which provides your animals with a comfortable environment to stay, allows us to answer all your calls and emails, process future bookings and run the business as well as maintain the kennels and walking tracks.
We ask that you keep in mind that we are open 7 days a week providing a lot of flexibility to our clients - should you need to make other arrangements outside our opening hours we are happy to discuss alternative options, but on Wednesdays, weekends and public holidays it will incur an out of hours fee.
Please remember that dogs are to have a current C5 vaccination and cats are to have a minimum of a F3. You will be given an opportunity to tell us all about your pets, their habits, what they like and don’t like so we can ensure we make their stay with us one they will never forget!